Effective Date: 09 September 2026
Last Updated: 09 September 2026
Ranraj Solar Private Limited (“Ranraj Solar”, “Company”, “we”, “us” or “our”) is committed to protecting the privacy and security of personal information shared by our customers, visitors, business partners, employees, vendors and other users of our services.
This Privacy Policy explains how we collect, use, store, process and protect personal information in connection with our website, digital platforms, products, services and business operations.
1. Information We Collect
Depending on your interaction with us, we may collect:
Name and contact details
Mobile number and email address
Residential or business address
Information required for quotations, orders, installation and after-sales services
Payment and transaction-related information
Customer communications and service requests
Device, browser, IP address and website usage information
Information voluntarily provided through enquiry forms, registrations or other interactions with us
We collect information that is reasonably necessary for legitimate business and service purposes.
2. How We Use Personal Information
We may use personal information to:
Process enquiries, quotations, orders and service requests
Provide solar energy and lighting products and services
Coordinate installation, maintenance and after-sales support
Communicate with customers regarding products, services and orders
Send service, transactional and operational notifications
Improve our products, services and customer experience
Maintain business and transaction records
Comply with applicable laws and regulatory requirements
Prevent fraud, misuse or unauthorized activities
Send promotional or marketing communications where permitted by applicable law and consent requirements
3. RCS and Other Communications
Ranraj Solar may use RCS (Rich Communication Services), SMS, email, WhatsApp or other approved communication channels to communicate with customers, prospects, business partners and other stakeholders.
Communications may include:
Product and service information
Enquiry and quotation-related communication
Order and installation updates
Service and support notifications
Appointment and delivery updates
Transactional and operational messages
Promotional or marketing communications, where applicable
We use these communication channels responsibly and in accordance with applicable telecom, messaging and privacy requirements.
Recipients may opt out of promotional communications where such opt-out is applicable. Transactional or essential service communications may continue where necessary to provide requested services or comply with legal obligations.
4. Sharing of Information
Ranraj Solar does not sell or rent personal information to third parties.
We may share information with authorized service providers, technology providers, communication service providers, payment processors, installation/service partners and other trusted parties where reasonably necessary to provide our services or operate our business.
We may also disclose information when required by applicable law, regulation, legal process or governmental authority, or when necessary to protect our legal rights and legitimate business interests.
5. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements or comply with applicable legal and regulatory requirements.
When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, maintain security, understand website usage and enhance user experience.
Users may manage cookie settings through their browser or device settings.
8. Third-Party Services and Links
Our website may contain links to third-party websites, applications or services. Ranraj Solar is not responsible for the privacy practices or security practices of such third parties.
Users are encouraged to review the privacy policies of third-party services before providing personal information.
9. Children’s Privacy
Our services are not specifically directed towards children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
10. User Rights and Choices
Subject to applicable law, individuals may have rights to:
Request access to certain personal information
Request correction or updating of inaccurate information
Request deletion where legally permissible
Withdraw consent where processing is based on consent
Opt out of applicable promotional communications
Raise questions or complaints regarding the processing of personal information
Requests may be submitted using the contact details below.
11. Changes to this Privacy Policy
Ranraj Solar may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or regulatory obligations.
Any updated version will be published on our website with the revised “Last Updated” date.
12. Contact Us
For questions, privacy-related requests or concerns regarding the handling of personal information, please contact us:
Ranraj Solar Private Limited
Address: Rajendranagar Industrial Area, Sahibabad, Ghaziabad – 201001, Uttar Pradesh, India
Email: info@ranrajsolar.com
Website: ranrajsolar.com
Ranraj Solar Private Limited
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